Terms of Service

Last updated: 10 June 2026

These terms govern your use of www.milasfreshfood.com and your purchases from Mila's Fresh Food, based in Amman, Jordan. By ordering, you agree to them.

Ordering

Orders are placed through WhatsApp. A plan or cart you build on this website becomes an order only after we confirm it with you on WhatsApp.
Prices are listed in Jordanian Dinars (JOD). Fresh-meal plan prices shown on the site are estimates by dog size; we confirm the exact price for your pet before your first delivery.
We may update prices and product availability at any time; confirmed orders keep their confirmed price.

Delivery

Fresh meal plans are delivered every two weeks within Amman. We confirm timing with you on WhatsApp.
Fresh food is perishable. Please refrigerate or freeze meals promptly after delivery; we cannot accept responsibility for food left out after a completed delivery.

Our products

Our meals and treats are made for dogs and cats — they are pet food, not human food, despite the quality of the ingredients.
Every pet is different. For pets with medical conditions or special dietary needs, consult your veterinarian before changing their diet.
Transition gradually when switching foods to avoid digestive upset.

Refunds and issues

If something arrives damaged, spoiled or wrong, message us on WhatsApp within 24 hours of delivery with a photo and we'll replace it or refund you. We care that your pet eats well — we'll always try to make it right.

Website content

Content on this site (text, photography, branding) belongs to Mila's Fresh Food and may not be reused commercially without our permission. Pet-health content on this site is general information, not veterinary advice.

Contact

Questions about these terms: hello@milasfreshfood.com or WhatsApp +962 796 377 419.