Terms of Service

Last updated: 10 June 2026

These terms govern your use of www.milasfreshfood.com and your purchases from Mila's Fresh Food, based in Amman, Jordan. By ordering, you agree to them.

Ordering

• Orders are placed through WhatsApp. A plan or cart you build on this website becomes an order only after we confirm it with you on WhatsApp.
• Prices are listed in Jordanian Dinars (JOD). Fresh-meal plan prices shown on the site are estimates by dog size; we confirm the exact price for your pet before your first delivery.
• We may update prices and product availability at any time; confirmed orders keep their confirmed price.

Delivery

• Fresh meal plans are delivered every two weeks within our delivery areas in Jordan. We confirm timing with you on WhatsApp.
• Fresh food is perishable. Please refrigerate or freeze meals promptly after delivery; we cannot accept responsibility for food left out after a completed delivery.

Our products

• Our meals and treats are made for dogs and cats — they are pet food, not human food, despite the quality of the ingredients.
• Every pet is different. For pets with medical conditions or special dietary needs, consult your veterinarian before changing their diet.
• Transition gradually when switching foods to avoid digestive upset.

Refunds and issues

If something arrives damaged, spoiled or wrong, message us on WhatsApp within 24 hours of delivery with a photo and we'll replace it or refund you. We care that your pet eats well — we'll always try to make it right.

Website content

Content on this site (text, photography, branding) belongs to Mila's Fresh Food and may not be reused commercially without our permission. Pet-health content on this site is general information, not veterinary advice.

Contact

Questions about these terms: hello@milasfreshfood.com or WhatsApp +962 796 377 419.