Privacy Policy

Last updated: 10 June 2026

Mila's Fresh Food ("we", "us", "our") operates www.milasfreshfood.com. This policy explains what information we collect when you use our website and order our products, how we use it, and the choices you have. We've kept it short and in plain language, because that's how we'd want to read it too.

What we collect

• Order and plan details you give us. When you build a meal plan, check out, or contact us, the website prepares a WhatsApp message containing the details you typed — such as your name, phone number, your pet's name, size, recipe choice and any notes. That message is only sent when you press send inside WhatsApp.
• Contact information. If you message us on WhatsApp, email us, or call us, we receive the contact details you share (your phone number, email address and name).
• Delivery information. To deliver your order, we ask for a delivery address and keep it for as long as you're a customer.
• Language preference. We store your English/Arabic choice in your browser's local storage. It never leaves your device.

What we don't do

• We don't run advertising trackers or sell your information to anyone.
• We don't use analytics cookies on this site.
• We don't store payment card details — payment is arranged directly with you on delivery or via the method we agree on WhatsApp.
• We don't create user accounts, so there are no passwords to lose.

Third-party services we rely on

• WhatsApp (Meta). Orders and enquiries are handled through WhatsApp. Messages you send us there are also processed by WhatsApp under WhatsApp's own privacy policy.
• Instagram (Meta). Links to our Instagram profile take you to Instagram, which has its own privacy practices.
• Website hosting. Our hosting provider may log basic technical data (such as IP addresses) to keep the site secure and running.
• Google Fonts. We load fonts from Google Fonts, which may log technical requests data per Google's privacy policy.

How we use your information

• To prepare and deliver your pet's meals and orders.
• To reply to questions and provide customer support.
• To remember your pet's plan so repeat orders are easy.

How long we keep it

We keep order history and delivery details while you remain a customer, so we can serve you faster. If you stop ordering, ask us at any time and we'll delete your details from our records.

Your choices

• Ask us what information we hold about you.
• Ask us to correct or delete it.
• Message us from a different number or email if you prefer not to share your usual one.

To exercise any of these, message us on WhatsApp at +962 796 377 419 or email hello@milasfreshfood.com.

Children

Our website sells pet food and is intended for adults. We don't knowingly collect information from children under 16.

Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top.